Returns and Exchanges

Our return and exchange policy allows for returns within seven days of purchase. Items must be in the original condition with proof of purchase. Exchanges are available for defective or incorrect products.

Additional Terms and Conditions apply. For assistance please contact our customer service team.

Request our Terms and Conditions document

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A-Frames are supplied fully assembled and ready to use.

Crystal displays are supplied fully assembled and ready to use.

Our fabric frames are supplied in flat pack kits together with all the necessary hardware to assemble the frame on-site. Follow our step-by-step guide for assembly and installation.

Artwork Submission Guidelines

Please follow the requirements below to ensure the best quality and compatibility for your artwork:

File Formats:
  • Accepted File Types: JPEG, PNG, PDF, SVG, EPS, AI.
  • Preferred File Format for Vectors: SVG, EPS or AI.

Resolution:
  • Minimum Resolution: 300 DPI (Dots Per Inch) for raster images.
  • File Size: Maximum of 10MB per file.

Dimensions:
  • Minimum Size: 1000 x 1000 pixels (for raster images).
  • Preferred Size: Match the final output size, maintaining the aspect ratio.

Colour Mode:
  • CMYK: Preferred for printing to ensure colour accuracy.
  • RGB: Accepted, but may result in colour shifts when printed.

Additional Requirements:
  • Bleed Area: Include a 5mm bleed area on all sides for print designs.
  • Text & Fonts: Convert all text to outlines or include the fonts used.
  • Transparency: Avoid using transparent backgrounds unless necessary.

Special Instructions:
  • Design Placement: Ensure key elements are within the safe zone (away from edges).
  • No Watermarks: Please remove any watermarks or placeholder text from your design.

How to Upload:
  1. Click the “Upload Artwork” button below.
  2. Select the file(s) that meet the above criteria.
  3. Submit the form once all files are uploaded.

If you have any questions about the requirements or need assistance, please contact our support team.